A. The GLPrepaid card gives you the convenience and purchasing power of a reloadable prepaid card combined with long distance calling capabilities of a calling card. Money is loaded onto the card to make various purchases. Once the funds are exhausted, you can reload your card as many times as you want for long-term use. There are no high-interest credit charges like you would have on regular credit cards. The back of your GLPrepaid card provides access to make long distance calls from Canada & USA to anywhere in the world. Enjoy 100 free complimentary minutes*!
A. No. Although it operates in many of the same ways as a regular credit card, the GLPrepaid card is a reloadable prepaid card. You must reload your card with the necessary funds and as you make purchases, the amounts you spend plus any applicable fees are deducted from your card.
A. There is a one-time cost of $6.95 (plus applicable taxes) to obtain a GLPrepaid
There is no cost for the GLPrepaid MasterCard®.
Once you have purchased a card, there are no further requirements. GL does not conduct credit checks or request any banking information.
A. The GLPrepaid card is one of the lowest-fee prepaid cards
on the market. In many cases, where other cards charge a fee, we don't. There are,
however, a few standard fees to be aware of before you decide to get a card. Click here to see a complete list of fees.
A. No. Your GLPrepaid card does not currently help to build or restore your credit history.
A. The GLPrepaid card does not require a credit check. Anyone can use GLPrepaid card and take advantage of the purchasing power of a reloadable prepaid card.
A. You do not need to be a Canadian citizen to use the GLPrepaid card. However, you must have a valid Canadian mailing address to register your prepaid card.
A. If your GLPrepaid card is lost or stolen, please contact
our 24-hour Customer Service line immediately at 1.800.624.6171. We will place your
card on hold right away to be sure that any remaining balance is protected. You
will be issued a new card and a $10 replacement fee will apply. Please see your
terms and conditions for further
A. GLPrepaid cards purchased at the store are anonymous. However cards purchased online, or cards that you wish to reload require registration.
The initial load for the GLPrepaid visa® card is a maximum of $200. The minimum reload amount is $10 up to a maximum of $500. The card balance cannot exceed $2500. The maximum cumulative amount that may be withdrawn from an ATM is $500 per day or the balance of your card, whichever come first.
The initial load for the GLPrepaid MasterCard® is a maximum of $200. The minimum reload amount is $10 up to a maximum of $500. The card balance cannot exceed $5000. The maximum cumulative amount that may be withdrawn from an ATM is $1,000 per day or the balance of your card, whichever comes first.
Please see your cardholder terms and conditions for further details.
A. All expiry dates are embossed on the front of your GLPrepaid card.
A. Your monthly statement can be viewed by accessing your account online. Simply
login on the top right of your screen with your username and password.
A. Yes, our website is SSL secure.
A. You may withdrawal funds at an ATM or spend the funds at any merchant who accepts
A. You can obtain your GLPrepaid Visa® card in one of two ways: online or through an authorized Group of Gold Line retailer. Click here for more information.
A. If purchased from a participating retail location,
you can start using the card immediately after purchase.
You simply need to load it with the amount you would like to have on your card.
If purchased online, you will need to activate your card once your receive it.
A. Once you've received your new GLPrepaid card please call Card Services 1.800.624.6171 (Monday to Friday,
9am – 5pm EST) to activate your card. You will need to provide your activation code/security verification code as well as answer some basic information and your card will be ready to use!
If purchased from a participating retail location, your card will be activated and ready to use!
A. The Activation Code (four digits) chosen at the point of purchasing a generic GLPrepaid card will be used when calling Card Services to activate your card.
(Not applicable for cards purchased at retail locations).
This code will only be used once for activation.
A. The four digits chosen at the point of registration as a Security Verification Code will be used to activate your Personalized GLPrepaid card and as an identification number when calling Card Services.
A. No, the GLPrepaid card will be shipped to your address at
no extra cost.
A. No, for security reasons a full verifiable mailing address is required when shipping
A. It will take between 2 to 3 weeks, from the time the card is ordered to receive it in your mailbox.
A. It will take between 4 to 6 weeks, from the time the card is ordered to receive
it in your mailbox.
If you purchased a generic GLPrepaid card online or at a participating retailer, you can register your card to take advantage of the GLPrepaid advantages!
Click here to register your card today!
A. The mandatory fields required to register your GLPrepaid card are:
First Name, Last Name, Valid Address, Phone Number, Email Address,
Personal Identification (SIN, Passport No. or Driver’s Licence No.) and Security Verification Code.
A. Personal identification is required when you wish to reload your generic card or purchase a personalized card with your name on it.
In order to comply with prepaid legislation we require suitable proof of identity and residential address as is mandated by the issuing bank and network providers.
A. No, GLPrepaid cards are non-refundable. Any remaining balance can be used for purchases or withdrawn from an ATM.
Making a purchase with your GLPrepaid card
A. You can use your card anywhere accepting Visa® or MasterCard® cards.
You can also withdraw cash directly from your card using any ATM (fees
apply, see fee schedule for further details).
A. There are two ways to find your PIN:
1- In your card carrier.
2- Online after registering by logging in with your username and password.
The 12-digit PIN number that appears on the back of your GLPrepaid card will be used to place long distance calls. Please visit our long distance portal for more details.
A. Your PIN number is a 4-digit number that can be requested for any transaction with your GLPrepaid card.
It is usually used to obtain cash from any Automated Teller Machines (ATM) or any Point-of-Sale (POS) devices.
It is a secure method to ensure that you are the cardholder when completing a purchase or withdrawing money from your account.
It is important to not divulge your PIN to anyone and do not write it on your card.
The 12-digit PIN number that appears on the back of your GLPrepaid card is to be used to place long distance calls. Please visit our
long distance portal for more details.
A. Yes, you can change your 4-digit "ATM" PIN by accessing your account online.
Login with your username and password, and visit the "PIN Request" section and change your PIN. Fees apply
for PIN change.
The 12 digit long distance PIN number cannot be changed.
A. Yes, if there was a valid purchase made on your GLPrepaid card,
a refund can be completed. This is similar to a credit card or debit card;
the refund will be posted back on the GLPrepaid card.
A. You cannot spend beyond your available balance,
the GLPrepaid card does not allow you to spend more than you have available.
A. Yes. You are able to withdraw money from your card at anytime from any ATM machines
(Withdraw fees apply). Please see fee schedule
for further details.
A. Yes, the daily ATM withdrawal limit for the GLPrepaid Visa® card is a maximum of $500, and the daily ATM withdrawal limit GLPrepaid MasterCard® is $1000. Click here for more details.
A. Yes, GLPrepaid is not tied to any bank
account so it is a safe way to shop online without worrying.
A. Yes, however keep in mind that certain establishments will process a pre-authorization for more than the actual cost and the pre-authorized costs may not be available for a pre-determined period of time.
We suggest that you contact the merchant/company in advance to ensure that you will have sufficient funds to cover the purchase and pre-authorized amount.
Please see your cardholder terms and conditions for further details.
A. In situations where the exact fee for a good/service is unknown until after the good/service has been received,
the merchant may apply a pre-authorization for a specific dollar amount.
Examples include car rentals, hotels, airline tickets and gas stations.
Pre-authorizations are used to reserve a certain amount from your card to make sure that money is available to complete the transaction once the final amount is known.
Pre-authorization charges are usually reversed in 7 to 10 business days once the actual charge is applied to the card.
A. No. Pre-authorized or recurring payments are charged automatically to your card.
Prepaid cards do not have a ‘credit balance’ holding on the account and always require sufficient funds on your card to cover these transactions.
If there are no sufficient funds on the prepaid account and the transaction is declined, the company may suspend or cancel your service.
A. If you are entitled to a refund for any reason for goods or services obtained with your card,
you agree to accept credits to your card account for such refunds.
Please see your cardholder
terms and conditions for further details.
A. Please contact Card Services at 1.800.624.6171.
Reloading your GLPrepaid card
Your GLPrepaid card can be reloaded in
Click here for more details.
Please note: Reloads and
GL Card to GL Card Money Transfers are
subject to a fee. (see fee schedule
for more details)
A. Yes, the GLPrepaid Visa® card will charge an additional 2.5% of the reload amount.
The GLPrepaid MasterCard® will charge $5.95 in addition to the reload amount.
Simply login with your username and password.
Once logged in, you can check your balance by clicking on Transactions.
You will then see all your transaction history and your available balance.
You can also call Card Services at 1.800.624.6171 and follow the automated prompts.
A. No.Your GLPrepaid card can be reloaded in the following
Click here for more details.
A. No.GLPrepaid card does not offer loans.
A. GLPrepaid Visa®: The initial load for the GLPrepaid Visa® card is a maximum of $200.
The minimum reload amount is $10 up to a maximum of $500. The card balance cannot exceed $2500.
GLPrepaid MasterCard®: The initial load for the MasterCard® card is a maximum of $200.
The minimum reload amount is $10 up to a maximum of $500. The card balance cannot exceed $5000.
Please see your cardholder terms
and conditions for further details.
A. You can update your personal information at any time by accessing your online account.
Simply log in at the top right of your screen with your username and password.
A. Click here and enter your username.
Your new password will be sent to the email provided during registration.
A. The back of your GLPrepaid card works just like a CiCi prepaid long distance calling card.
Your complimentary long distance minutes are available for use immediately.
Simply dial the access number located on the back of the card,
enter your PIN and dial the destination number.
Canada, USA & Caribbean Dial: 1 + area code + number
International Dial: 011 + country code + city code + number
A. Login to your long distance account online and follow the instructions to
reload your long distance minutes. Or, call our customer service line at 1.866.491.4545.
A. You can check rates online or you can call GL Customer Care. Click here to view our most current rates.
A. Your long distance account and account balance will expire 2 years after last